A plumbing emergency can happen without warning. Whether it’s a sewer backing up into your basement, a burst water pipe, a broken underground water service, or a sudden loss of running water, your first thought is usually, “How quickly can I get someone here?”
At Superior Sewer & Drain Service, we understand that plumbing emergencies are stressful and often can’t wait.
Our regular business hours are Monday through Friday, 9:00 AM to 5:00 PM, and we make every reasonable effort to respond to emergency plumbing calls the same day whenever our schedule allows.
Of course, plumbing emergencies don’t always happen during normal business hours. Whenever possible, we also offer after-hours emergency plumbing service for urgent situations. After-hours calls are subject to an emergency service charge, but when your home or business is at risk, we’ll do everything we reasonably can to respond as quickly as possible.
Our goal isn’t simply to arrive fast—it’s to arrive prepared. By asking a few questions before heading to your property, we can often determine what equipment will be needed and provide guidance on how to help minimize damage until we arrive.
We proudly serve homeowners and businesses throughout Groton, Mystic, Stonington, Pawcatuck, New London, Waterford, Ledyard, Gales Ferry, East Lyme, Niantic, Old Saybrook, Westbrook, Norwich, Preston, Plainfield, and surrounding Southeastern Connecticut communities, as well as Westerly, Hopkinton, Charlestown, Richmond, Ashaway, Bradford, and nearby Southern Rhode Island communities.
When Should You Call an Emergency Plumber?
Not every plumbing problem requires immediate service, but some situations should never wait.
You should contact an emergency plumber if you experience:
- A sewer backup inside your home
- Multiple drains backing up at the same time
- No running water
- A burst water pipe
- A broken underground water service
- A major plumbing leak causing property damage
- Sewage entering your basement or living space
- A commercial plumbing problem that forces your business to close
If you’re ever unsure whether your situation is an emergency, don’t hesitate to call us. We’d much rather answer a few questions and help you decide than have a small plumbing issue turn into a much larger repair.
What Happens When You Call?
Every emergency is different, but our approach is always the same.
First, we’ll ask a few questions to better understand what’s happening. This helps us determine how urgent the situation is, recommend any immediate steps you should take, and make sure we arrive with the equipment needed to diagnose and solve the problem.
We may ask questions such as:
- Are all of your drains affected or just one?
- Is sewage backing up into the home?
- Do you still have running water?
- Is water actively leaking?
- Have you shut off your main water supply if necessary?
The more information we have before arriving, the better prepared we can be.
Our Goal Is to Solve the Cause of the Problem
Emergency plumbing isn’t just about restoring service—it’s about understanding why the problem happened in the first place.
For example, a sewer backup may be caused by tree roots, a collapsed pipe, deteriorated cast iron, grease buildup, Orangeburg pipe, or another hidden issue. Simply clearing the blockage may get your plumbing working again, but it doesn’t always address the underlying problem.
Whenever appropriate, we use professional diagnostic equipment, including sewer camera inspections and electronic pipe locating equipment, to identify the cause. That allows us to recommend the repair that makes the most sense instead of simply providing a temporary fix.
Emergency Plumbing Services We Provide
Our team responds to a wide variety of residential and commercial plumbing emergencies, including:
- Emergency drain cleaning
- Main sewer line unclogging
- Sewer camera inspections
- Underground water service repairs and replacements
- Burst water pipe repairs
- Sewer line repairs
- Tree root removal from sewer lines
- Hydro jetting
- High-speed pipe milling
- Trenchless sewer pipe lining
- Pipe bursting
- Underground plumbing excavation
Every property is different, so we tailor our recommendations to the condition of your plumbing system and the specific problem you’re experiencing.
Why Homeowners Choose Superior Sewer & Drain Service
Underground plumbing is our specialty.
Many plumbing companies focus primarily on fixtures, faucets, and interior plumbing. While those services are important, our expertise is diagnosing and repairing underground plumbing systems that require specialized equipment and experience.
We utilize professional equipment including:
- High-definition sewer camera systems
- Electronic locating equipment
- High-speed pipe milling equipment
- Hydro jetting equipment
- Trenchless sewer pipe lining technology
- Pipe bursting equipment
- Professional excavation equipment
Our philosophy is simple: recommend the repair that’s actually needed—not the one that’s easiest to sell. We believe homeowners deserve honest answers, clear communication, and quality workmanship.
Licensed & Insured
Superior Sewer & Drain Service is fully licensed and insured in both Connecticut and Rhode Island.
Whether we’re responding to a sewer backup, repairing an underground water service, clearing a main sewer line, or performing emergency excavation, you can feel confident knowing your plumbing system is being handled by an experienced licensed plumbing contractor.
Frequently Asked Questions
Do you offer same-day emergency plumbing service?
Yes. During our normal business hours, we make every reasonable effort to respond to emergency plumbing calls the same day whenever our schedule allows.
Do you provide after-hours emergency service?
Yes. Whenever possible, we offer after-hours emergency service for urgent plumbing situations. After-hours calls are subject to an emergency service charge.
What if I’m not sure whether it’s an emergency?
Give us a call. We’ll ask a few questions about what’s happening and help you determine whether immediate service is recommended.
Can you inspect my sewer after clearing a blockage?
Absolutely. A sewer camera inspection is often the best way to determine what caused the blockage and whether additional repairs should be considered.
Do you serve both Connecticut and Rhode Island?
Yes. We proudly serve homeowners and businesses throughout Southeastern Connecticut and Southern Rhode Island.
Need an Emergency Plumber?
When a plumbing emergency happens, you need more than a quick response—you need confidence that the problem is being diagnosed correctly and repaired professionally.
Whether you’re dealing with a sewer backup, a burst pipe, a broken underground water service, or another urgent plumbing problem, Superior Sewer & Drain Service is committed to responding as quickly as reasonably possible, communicating clearly, and providing solutions that are built to last.
When you need an emergency plumber in Southeastern Connecticut or Southern Rhode Island, we’re here to help.
